Your Agreement with Us: Terms, Shipping & Privacy
Terms and Conditions
Shipping Policy
Privacy Policy
Terms and Conditions
Terms and Conditions
Terms and Conditions
Introduction
Welcome to TheBigPotato.com.ng, an online platform operated by The Big Potato Limited. Our website is committed to providing a convenient and secure online grocery shopping experience. By accessing or using TheBigPotato.com.ng, you agree to comply with and be bound by the following terms and conditions, which govern your relationship with The Big Potato Limited regarding this website.
Please read these terms and conditions carefully before using our website. Your use of TheBigPotato.com.ng signifies your acceptance of these terms and conditions. If you do not agree to these terms, please do not use our website.
Definitions
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
- User: Any individual or entity that accesses, browses, or utilises TheBigPotato.com.ng in any capacity.
- Order: A request submitted by a User to purchase products or services through TheBigPotato.com.ng.
- Products: All items listed and available for purchase on TheBigPotato.com.ng.
- Services: Various functionalities offered through TheBigPotato.com.ng, including but not limited to customer support, delivery services, and product recommendations.
- Content: All forms of data or communication available on TheBigPotato.com.ng, including text, images, videos, and user-submitted information.
- Website: Refers to TheBigPotato.com.ng and encompasses all components therein, including Products, Services, and Content.
- Account: The user-created profile on TheBigPotato.com.ng used to access specific Services, place Orders, and manage transactions.
- Personal Information: Any data provided by Users to TheBigPotato.com.ng, including names, addresses, contact details, and payment information.
- Third-Party Links: Hyperlinks on TheBigPotato.com.ng that direct Users to external websites not operated or controlled by The Big Potato Limited.
- Intellectual Property: All proprietary materials, including trademarks, logos, and content, owned by The Big Potato Limited or its licensors, accessible on TheBigPotato.com.ng.
Scope and Acceptance
These Terms and Conditions apply to all users of TheBigPotato.com.ng, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content. By accessing or using any part of the site, engaging in our Services, or making a purchase, you agree to be bound by these Terms and Conditions.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
By using The Big Potato Store website, you confirm that you are either at least 18 years of age or are using the website under the supervision of a parent or legal guardian who is at least eighteen (18) years of age. We grant you a non-transferable and revocable license to use the website, under the Terms and Conditions described, for the purpose of shopping for items sold on the website. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted to use the website without notice to you.
Some services and features on the website may require registration or subscription. Should you choose to register or subscribe for such services or features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes.
Use of the Website and User Responsibilities
- Account Registration: To access certain features of the website, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
- User Conduct: You agree to use TheBigPotato.com.ng only for lawful purposes. You are prohibited from using the site to post or transmit any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material.
- Security: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
- Accuracy of Information: While we strive to ensure that information on the website is complete, accurate, and current, there may be instances where information about a product contains inaccurate or incomplete data, including data about the product’s price or availability.
- Limitations on Use: You may not use the website or its content for any commercial purpose, for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.
- Product Information and Pricing
- Product Descriptions: TheBigPotato.com.ng makes every effort to ensure that product descriptions and images are as accurate as possible. However, we do not warrant that product descriptions, images, or other content on the website are accurate, complete, reliable, current, or error-free.
- Pricing Policy: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
- Pricing Errors: In the event of a pricing error on the website, we reserve the right to cancel any orders resulting from such pricing errors.
- Product Availability: All orders for products are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order.
- Order Acceptance and Cancellation
- Confirmation of Orders: Your order is considered an offer to purchase a product from us. Acceptance of your order and completion of the contract between you and us will occur upon dispatch of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
- Cancellation Rights: You have the right to cancel your order within 13 minutes of placing it. Please note that this cancellation right does not apply to certain categories of goods, such as perishable items, personalised items, or products sealed for health or hygiene reasons that have been unsealed after delivery.
- Cancellation Process: To cancel an order, please contact our customer service team promptly. If the cancellation is made within the allotted 13-minute window, we will process the cancellation and refund any payments made.
- Refunds and Processing: In the event of a cancellation within the specified timeframe, we will process the refund as soon as possible and, in any case, within 14 days of your decision to cancel the order.
- Order Rejection: We reserve the right to refuse or cancel orders at our sole discretion. Reasons for order rejection or cancellation may include, but are not limited to, product unavailability, errors in the description or price of the product, or error in your order.
Payment and Billing
- Payment Methods: We accept various forms of payment as listed on the website. You must represent and warrant that the payment details provided are valid and correct, and that when your order is accepted and processed, payment will be made in full.
- Billing Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.
- Security: We take reasonable care to make our site secure. All credit/debit card transactions on this website are processed using secure online payment gateways that encrypt your card details in a secure host environment.
- Price Changes: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
- Taxes and Additional Charges: Prices displayed on the website are inclusive of VAT where applicable. However, they do not include delivery costs and other taxes or charges, which may be added to the total amount due.
Delivery and Shipping
- Delivery Services: We offer delivery services for the products purchased through our website. The specific delivery options and timescales will be provided at the time of order.
- Shipping Charges: Shipping fees, if applicable, will be displayed during the checkout process and are based on the delivery options you choose, the size and weight of your items, and your delivery address.
- Delivery Timescales: We strive to deliver products within the estimated timescales; however, delays can occasionally occur due to unforeseen circumstances. We are not liable for any delays or failures to deliver caused by such circumstances.
- Receipt of Goods: Upon delivery, you are responsible for inspecting the goods for damage or discrepancies. Please report any issues to our customer service team immediately.
- Failed Deliveries: In cases where delivery is not possible due to incorrect delivery information or unavailability to receive the goods, we reserve the right to charge additional delivery fees for subsequent delivery attempts.
Returns, Exchanges, and Refunds
- Return Policy: Due to the perishable nature of our products, we generally do not accept returns. However, in exceptional cases, we may consider returns on a case-by-case basis. If you believe your situation warrants a return, please contact us via WhatsApp, Instagram, or Email for review.
- Exchange Process: Exchanges are handled similarly to returns. Given the nature of our products, exchanges are assessed individually. Contact us with your exchange query, and we will review each case for a possible exchange solution.
- Refund Eligibility: Refunds are not typically offered due to the perishable nature of our products. However, in unique circumstances where a refund may be warranted, please reach out to us through the provided channels. Each request will be evaluated carefully to ensure customer satisfaction.
- Return/Exchange Procedure: For both returns and exchanges, please initiate the process by contacting us directly. We will provide specific instructions based on the individual case.
- Processing Time: The timeline for processing returns, exchanges, or refunds will vary depending on the unique circumstances of each case. We aim to handle these requests promptly and efficiently, prioritising customer satisfaction.
User Content and Conduct
- Content Submission: Users may submit content such as reviews, comments, and other materials. By submitting content, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, and display such content throughout the world in any media.
- Conduct Guidelines: Users are prohibited from posting content that is illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious or objectionable.
- Content Removal: We reserve the right to monitor, edit, or remove any activity or content that violates our policies or is harmful to our community or the integrity of our website.
- User Responsibility: You are solely responsible for your own content and the consequences of submitting and publishing your content on the website. You affirm, represent, and warrant that you own or have the necessary licences, rights, consents, and permissions to publish the content you submit.
Privacy and Data Protection
- Personal Information Collection: We collect personal information from users in a variety of ways, including, but not limited to, when users visit our site, register, place an order, and in connection with other activities, services, features, or resources we make available on our site.
- Use of Information: The information you provide is used for delivering the purchased product or service requested, improving customer service, personalising user experience, and sending periodic emails regarding your order or other products and services.
- Protection of Information: We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information and data stored on our site.
- Sharing Personal Information: We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
- User Rights: Users have rights regarding their personal information, including the right to access, correct, or request deletion of their personal information.
- Intellectual Property Rights
- Ownership of Content: All content included on the site, such as text, graphics, logos, images, and software, is the property of The Big Potato Limited or its content suppliers and protected by international copyright and intellectual property laws.
- Use of Website Material: The material and content accessible from TheBigPotato.com.ng are intended solely for personal, non-commercial use. Users may not copy, reproduce, transmit, distribute, or create derivative works of such material without express written authorization from us.
- Trademark Information: The trademarks, logos, and service marks displayed on the website are registered and unregistered Trademarks of The Big Potato Limited and others. Nothing contained on the website should be construed as granting any licence or right to use any trademark without our prior written permission.
Links to Other Websites
- Third-Party Links: Our website may contain links to third-party websites that are not affiliated with or owned, operated, or controlled by The Big Potato Limited. These links are provided for your convenience and do not signify our endorsement of such websites.
- No Control Over Third-Party Websites: We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that The Big Potato Limited shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites.
- User Discretion Advised: We encourage you to be aware when you leave our website and to read the terms and conditions and privacy policy of each other website that you visit.
Disclaimers and Limitations of Liability
- General Disclaimer: TheBigPotato.com.ng and all information, content, materials, products, and services included on or otherwise made available to you through the website are provided on an 'as is' and 'as available' basis unless otherwise specified in writing.
- No Warranties: The Big Potato Limited makes no representations or warranties of any kind, express or implied, as to the operation of the website or the information, content, materials, products, or services included on or otherwise made available to you through the website.
- Limitation of Liability: To the full extent permissible by law, The Big Potato Limited disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The Big Potato Limited will not be liable for any damages of any kind arising from the use of the website or from any information, content, materials, products, or services included on or otherwise made available to you through the website.
Indemnification
- User's Agreement to Indemnify: You agree to indemnify, defend, and hold harmless The Big Potato Limited, its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers to the website from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the website using your Internet account.
Amendments and Updates to Terms
- Right to Modify Terms: The Big Potato Limited reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of TheBigPotato.com.ng following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed.
- Review of Terms: It is your responsibility to regularly check this page to determine the current terms and conditions to which you are bound. Changes to the terms and conditions will be effective immediately upon posting to our website and will apply to all use of the website from that point forward.
- Governing Law and Jurisdiction
- Applicable Law: These terms and conditions shall be governed by and construed in accordance with the laws of Nigeria, without regard to its conflict of law principles.
- Jurisdiction for Disputes: Any dispute or claim arising out of or in connection with these terms and conditions, or their subject matter or formation (including non-contractual disputes or claims), shall be subject to the exclusive jurisdiction of the courts of Abuja, FCT, Nigeria.
Contact Information
For any inquiries or feedback regarding our terms and conditions, or for any other assistance, please feel free to reach out to us through the following channels:
- Email: bigpotatonigeria@gmail.com
- WhatsApp: +2349052057080
- Instagram: bigpotato.grocery
- Shop Address: Shop 3, Neighbourhood Centre, Phase 4, King's Court Estate, Ring Road 2, Abuja
We are dedicated to ensuring your satisfaction and will endeavour to respond to your queries in a timely and efficient manner.
Miscellaneous
- Severability: If any provision of these terms and conditions is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions of the terms and conditions will remain in full force and effect and enforceable.
- Entire Agreement: These terms and conditions constitute the entire agreement between you and The Big Potato Limited regarding your use of TheBigPotato.com.ng, superseding any prior agreements between you and The Big Potato Limited regarding this website.
- No Waiver: The failure or delay of The Big Potato Limited to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision.
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Shipping Policy
Shipping Policy
General Overview
Welcome to our Shipping Policy at TheBigPotato.com.ng. This document outlines our procedures and policies regarding the delivery of products purchased through our website. Understanding these guidelines will help ensure a smooth and efficient experience for all your deliveries. Our commitment is to provide reliable, prompt, and efficient shipping services exclusively within Abuja, Nigeria, with special arrangements available for requests outside this area. We strive to meet your needs with a range of delivery options, including our convenient same-day delivery service for eligible orders.
Same-Day Delivery
For those who need their orders promptly, we offer a Same-Day Delivery service. This service is available for orders placed before 4 PM. Orders meeting this criterion are eligible for delivery on the same day, ensuring that your needs are met swiftly and efficiently. This feature highlights our commitment to providing fast and reliable service to our customers in Abuja, allowing for greater convenience and flexibility in managing your purchases.
Local Operations
At TheBigPotato.com.ng, our shipping services are managed entirely in-house, focusing on serving the Abuja area. By handling all shipping processes internally, we ensure a higher standard of delivery service, maintaining control over the speed, efficiency, and quality of the deliveries. This approach allows us to directly address and respond to any concerns or issues that may arise during the shipping process, providing our customers with a more personalised and reliable service experience.
Special Arrangements for Shipping Outside Abuja
For customers who require delivery outside of Abuja, we offer special shipping arrangements to accommodate your needs. If you're located outside our standard service area and interested in purchasing our products, please contact us directly through our provided communication channels. Our team will work with you to explore feasible shipping options and ensure that your order reaches you. This personalised approach allows us to extend our reach beyond Abuja, catering to customers who require our services elsewhere.
Delivery Timeframe
Our delivery service is designed to be quick and efficient. Once an order is placed, we estimate a delivery timeframe between 30 minutes to 5 hours, depending on demand and traffic conditions. This range ensures that we can accommodate both immediate needs and scheduled deliveries while considering the varying traffic scenarios in Abuja. We constantly work to optimise our delivery routes and processes to ensure that your orders reach you within this timeframe, reflecting our commitment to prompt and reliable service.
Shipping Rates
Our shipping rates are calculated based on the delivery address and the selected district within Abuja at the time of checkout. These rates are subject to regular updates to ensure they reflect the current costs of providing our services. By dynamically adjusting our rates based on location, we aim to offer a fair and transparent pricing structure for our delivery services. This approach allows us to maintain the quality of our shipping services while accommodating the varying logistical demands of different areas within Abuja.
Order Tracking
For enhanced convenience and peace of mind, customers have the ability to track their orders in real-time. Once your order is dispatched, you can monitor its progress and estimated time of arrival through WhatsApp or our Instagram handle, bigpotato.grocery. This feature allows you to stay updated on the status of your delivery, giving you clarity and control over the arrival of your purchases. Our aim is to keep you informed every step of the way, ensuring a transparent and reassuring delivery process.
Territorial Use and Applicable Law
The products and services offered on TheBigPotato.com.ng are primarily intended for use within Abuja, FCT, Nigeria. While we make every effort to ensure that the content and services on our website are accessible and relevant, we cannot guarantee their appropriateness or availability in other locations. Accessing our website from territories where its content is illegal or unlawful is strictly prohibited and done at the user's own risk. Additionally, these Terms and Conditions, including our Shipping Policy, are governed by and construed in accordance with the laws of Nigeria, and any disputes will be decided by the Nigerian courts. This ensures that both the user and The Big Potato Limited are protected under a clear legal framework.
Limitation of Liability
In our Shipping Policy, it is important to clarify the limits of our liability. You agree that The Big Potato shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from or in connection to the use of The Big Potato services or website. This includes, but is not limited to, any damages that may arise from the shipping and delivery process. In no event shall The Big Potato's total liability to you exceed the amount paid by you for the service. This limitation is a standard clause to manage expectations and legally protect the company, while also ensuring fairness in our dealings with you.
Delivery Window
For your convenience, we offer several delivery windows to choose from during checkout. While we aim to deliver within your selected window, please note that these times are estimates and not guarantees. In the event of a delay, we will notify you as far in advance as possible. We guarantee that your order will be delivered within 24 hours of your selected delivery window. While most orders are delivered within the chosen timeframe, this policy accounts for unforeseen circumstances that may affect delivery times. Our commitment is to ensure that your order reaches you in a timely manner.
Communicating with You During Order Processing
During the processing of your order, there may be instances where we need to contact you regarding the availability of items or suggest replacements. We require a prompt response, preferably within 15 minutes of contact, to ensure we can proceed with your order effectively. At checkout, we ask for your preferred mode of communication for updates prior to dispatch. However, once an order is dispatched, we may need to reach you by phone call. Therefore, we advise keeping your phone accessible to avoid any delays or issues with your order.
Access to Your Delivery Location
To ensure a smooth delivery process, we require customers to inform us in advance of any challenges that might affect access to the delivery location. This includes situations such as dilapidated roads, flooding, roadblocks, civil unrest, or any other obstructions. In cases where direct access to your doorstep is not possible, we will coordinate with you to meet the delivery driver at a more accessible location. Failure to notify us of such challenges may result in a delay, rescheduling of your delivery, or in some cases, cancellation of your order. Our goal is to ensure timely delivery, and your cooperation in this regard is greatly appreciated.
Privacy Policy
Privacy Policy
Introduction
Welcome to TheBigPotato.com.ng. This Privacy Policy outlines how we, The Big Potato Limited, collect, use, and protect the personal information of our users. We are committed to ensuring the privacy and security of your information while providing a seamless online shopping experience. By accessing and using our website, you agree to the collection and use of your information in accordance with this policy. We recognize the importance of your personal data and are dedicated to handling it responsibly and in compliance with applicable data protection laws. This policy is designed to help you understand what information we collect, why we collect it, and how you can manage it.
Information Collection and Use
In the course of providing our services at TheBigPotato.com.ng, we collect various types of personal information. This information includes, but is not limited to, your name, contact details, shipping address, and payment information. We gather this data primarily to process your orders efficiently, provide customer support, and enhance your shopping experience. Additionally, we use this information for internal purposes such as market analysis, customer communication, and product improvement. We may also use your data to inform you about promotions, new products, and services unless you opt out of such communications. Your personal information is an integral part of our operation, and we are dedicated to using it responsibly and appropriately, respecting your privacy at all times.
Data Sharing and Disclosure
At TheBigPotato.com.ng, we may share your personal information with third-party service providers and business partners to facilitate our services, such as payment processing, order fulfilment, and marketing assistance. These parties are only granted access to the information necessary to perform their specific functions and are required to protect the confidentiality of your data. Additionally, we may disclose your information if required by law or if it is necessary to protect our rights, property, or safety, or that of our customers or others. We may also share non-personally identifiable information with third parties for research, analytical, and marketing purposes. Rest assured, we are committed to ensuring that your information is shared responsibly and in accordance with our privacy principles.
Comprehensive Data Retention
At TheBigPotato.com.ng, our data retention policy extends beyond the interactions on our website to encompass all channels through which we engage with our customers. This includes, but is not limited to, communications via email, social media, customer service interactions, and in-person events. We retain personal information collected through these channels for as long as necessary to fulfil the purposes for which it was collected, to provide our services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Our commitment is to manage this data responsibly across all platforms, ensuring its security and confidentiality while respecting our customers' privacy rights. We periodically review our data retention policies to align them with current business practices and legal requirements.
User Rights and Control
Our policy at TheBigPotato.com.ng ensures that users have control over their personal information. We respect your rights to access, review, update, correct, and request the deletion of your personal data that we hold. Users can exercise these rights by contacting us through the provided channels. We also offer options to manage communication preferences, including opting out of marketing emails. Furthermore, we acknowledge the importance of informed consent and provide clear options for users to consent to, or decline, the use of their data for specific purposes. Our goal is to empower our customers with transparency and control over their personal information while ensuring compliance with applicable data privacy laws.
International Data Transfers
For TheBigPotato.com.ng, international operations and data transfers are a possibility due to the global nature of our business. However, we acknowledge that we cannot guarantee full compliance with all applicable laws or an equivalent level of data protection in every jurisdiction. We endeavor to handle all data with care and responsibility, but the standards and regulations may vary across different countries. Users should be aware of this when providing their personal information, understanding that it may be transferred to regions with different data protection standards. We commit to being as transparent as possible about these practices and to informing users about the nature and scope of international data transfers as they occur.
Security Measures
At TheBigPotato.com.ng, we rely on the technical expertise of Zoho Commerce for our e-commerce platform, including security measures. Zoho Commerce is responsible for implementing and maintaining the security of our online services. This includes protecting your personal information from unauthorised access and data breaches. While we trust their capabilities, we must acknowledge that we do not directly control these technical aspects. We encourage users to familiarise themselves with Zoho Commerce's security practices for a clearer understanding of how their data is protected. Additionally, we remain committed to partnering with our service provider to ensure the ongoing security and integrity of our platform.
Cookies and Tracking Technologies
At TheBigPotato.com.ng, we use cookies and similar tracking technologies to enhance your browsing experience on our website. These technologies help us understand user preferences, improve site functionality, and tailor content to your interests. Users have the option to accept or decline cookies. Declining cookies may limit certain functionalities on our website. We also use these technologies for marketing purposes and to gather analytical data to improve our service offerings. Our policy ensures transparency in how these technologies are used and respects the user's choices regarding their use.
Policy Changes and Notifications
The Privacy Policy of TheBigPotato.com.ng is subject to change at any time. These changes will become effective immediately upon their posting on our website. It is the responsibility of our users to regularly review the Privacy Policy to stay informed of any updates. We do not guarantee to provide direct notifications of changes through email or other means. Users' continued use of our website and services after any modifications to the Privacy Policy will be regarded as acceptance of the revised terms.
Compliance with Laws
At TheBigPotato.com.ng, while we strive to adhere to best practices in data protection and privacy, we cannot guarantee full compliance with all specific data protection laws and regulations. The diversity and complexity of privacy laws globally mean that there may be variations in compliance. We encourage our users to be aware of this and exercise their discretion and judgement when sharing personal information with us. Our commitment is to respect user privacy and handle all data responsibly, within the scope of our operational capabilities and legal constraints.
